No Lack Of Ideas For Steamtown Mall’s Future

Map of Pennsylvania highlighting Lackawanna County

Map of Pennsylvania highlighting Lackawanna County (Photo credit: Wikipedia)

As Betty Lou and Larry Stevens carried bags of heavily discounted merchandise out of the closing Bon-Ton store, the Moosic residents hoped Ikea will take its place at the Mall at Steamtown.

The couple currently drives to Philadelphia’s branch of the Swedish store when they need furniture and thought Ikea could provide a major draw to the downtown Scranton mall.

“I think people would come to Steamtown for Ikea,” Mrs. Stevens said.

John Topa, the mall’s director of marketing and specialty leasing, told The Times-Tribune last week mall officials have a replacement lined up for the departing anchor store that would revitalize the downtown shopping center.

Read more: http://thetimes-tribune.com/news/no-lack-of-ideas-for-mall-s-future-1.1605656

What Companies Are The Worst And The Best For Customer Service?

According to an MSN Money-Zogby International customer service survey, these companies made their 2010 Wall of Shame:

1. AOL

2. Bank of America

3. Comcast

4. Sprint Nextel

5. Capital One

6. Dish Network

7. Time Warner Cable

8. Wells Fargo

9. Citibank

10. HSBC

Interesting that this list consists primarily of banks/credit card companies and cable tv/phone/internet service providers…hmmmm.

2010 Wall of Fame recipients are:

1. Amazon

2. Trader Joe’s

3. Netflix

4. Apple

5. FedEx

6. Publix

7. Southwest Airlines

8. UPS

9. Nordstrom

10. Marriott

Interesting who did and didn’t make the top 10 here.  I was surprised I didn’t see Target or Kohl’s for starters.

To view the complete list of all 150 companies and their scores, click on the link below and scroll about half way down the page to find the list:

http://articles.moneycentral.msn.com/Investing/Extra/see-the-full-list-of-company-rankings-2010.aspx