The Taco Bell I went to is a combo KFC/Taco Bell. I walked in the door and noticed there was no help at the counter. The young woman who was running the register was busy talking with her boyfriend and sitting in a booth. After a minute or so, she pulled herself away from her conversation to wait on me. Always makes for a stellar first impression. Service D.
I knew what I wanted before I walked in the door after seeing the Triple Steak Stack commercial on television. I realize Madison Avenue always makes things look far better than in real life; however, it’s nice when there is at least a slight resemblance to the advertised product.
After ordering I waited at least five minutes for my food to come out. When the tray came out I knew I was headed for trouble. The size didn’t seem adequate. I got the combo meal for $6.66, including tax. The sandwich is $5.49 by itself. It’s worth about $3.99. C- for value. For those of you keeping score, the cashier walked away from the register after she was finished with me, sat back down in a booth and continued her conversation which I so rudely interrupted. The dude who made my food walked it out and apologized for the delay. I was beginning to think they were running around in a pasture trying to bludgeon a cow.
When I sat down and unwrapped my sandwich, I had a WTF moment. If I were giving a grade for appearance/presentation it would be an F. The flatbread was wet on the outside. I had to take napkins and dry it off. Who ever assembled my sandwich got gravy on the outside of the flatbread. I opened up the sandwich and noticed three things:
It looked NOTHING like the picture with nowhere near the amount of “steak”; so where does the “triple” come in? Underwhelming would be a better adjective.
They call this meat “steak”, yet it’s more like a pot roast.
Calling this a “stack” is nonsensical. There was no stacking involved. The meat was in chunks and bits with gravy…like beef stew without the potatoes.
I can’t say it didn’t taste good. I like pot roast. I would give it a B for taste. The cheese helped. I put one packet of mild sauce on it. Honestly, I thought it would have some onions, peppers or something else on it beside pot roast and cheese.
I had to eat my sandwich with a knife and fork as it was too sloppy to pick up. Again, in the commercial it is picked up and eaten. Not possible as served. I can guarantee I would not tackle someone for one of these sandwiches nor would I have to slap my mamma because it tasted so good. I would change the name to Underwhelming Pot Roast Slopper based on what I was served.
Maybe my sandwich was made incorrectly? I am not buying another one to find out!
The sad part is I was still hungry. In hindsight, I should have gone to Subway! I could have gotten a 12” for $3.99 and at least been full!