Luzerne County 911: No Calls Missed

Map of Pennsylvania highlighting Luzerne County

Map of Pennsylvania highlighting Luzerne County (Photo credit: Wikipedia)

A thorough review Monday of Luzerne County 911’s computerized database refutes a claim made by Hazleton’s police chief that callers could not get through last week to report a man was shot, the interim 911 director said.

The database logs all calls made to the center — including those not picked up by a phone operator — and there were no missed calls in the half-hour period before the July 5 shooting, interim 911 Executive Director Fred Rosencrans said.

On Friday, Hazleton Police Chief Frank DeAndrea blasted the county emergency dispatch agency, saying the victim remained bleeding on the street after the 1:40 a.m. shooting because people at the scene couldn’t get an answer at 911 until 2 a.m.

“I am saying with certainty it didn’t happen the way it was portrayed,” Rosencrans said.

Read more:  http://www.timesleader.com/news/local-news/659924/County-911:-No-calls-missed

Hazleton Police Chief: 911 Response To Shooting Victim Calls Unacceptable

Downtown Hazleton, PA

Downtown Hazleton, PA (Photo credit: Wikipedia)

Another of the “bigger concerns” police have is with Luzerne County 911, DeAndrea said.

“Apparently it took over 25 minutes for 911 to answer the phone,” he said.  “There’s a high call volume because it (was) the Fourth of July.  However, there’s a man lying shot, bleeding, on the streets of the city of Hazleton and (911) can’t get the phone answered to dispatch a car.

“So here’s the Hazleton Police Department excited with a 3-minute response, thinking maybe we’re going to catch the shooter with a smoking gun, and it ends up we’re a half hour after the fact,” DeAndrea said.  “That just doesn’t make any sense.”

By talking with the family who lives in the home in front of which the shooting occurred, DeAndrea said, he was trying to pin down how many people called 911.  “The family was actually trying to flag vehicles down in the middle of Diamond Avenue to try and send someone for help,” DeAndrea said.

Read more:  http://www.timesleader.com/news/local-news/654857/Chief:-911-response-to-shooting-victim-calls-unacceptable