CHICAGO – Comcast’s unhappy customers finally have gotten through to the nation’s largest cable television company.
Comcast Corp. said Tuesday that it would hire 5,500 additional customer-service workers in the United States and hundreds of new service technicians, as part of a broad plan to improve its poorly rated service operations. The company has been bashed nationwide by cable and Internet subscribers as unresponsive and rude.
CEO Brian Roberts told reporters that the customer backlash had served as a “rallying cry to rethink how we do business.”
The cost to execute its “aggressive” customer service improvements will be on top of $300 million Comcast has invested in recent years in service upgrades, company officials said.
Map of Pennsylvania highlighting Berks County (Photo credit: Wikipedia)
State and federal authorities want to block Reading Health System’s acquisition of a competitor, a move they say would harm local consumers by reducing competition.
State Attorney General Linda Kelly and the Federal Trade Commission announced Friday that they will ask a federal judge on Monday for an injunction to stop the deal for Surgical Institute of Reading LP, Spring Township.
“The proposed acquisition would result in substantially higher prices for many kinds of medical procedures,” Kelly said in a statement. “It would be bad not just for patients but also for employers in the Reading area.”
The FTC also has issued an administrative complaint, initiating a proceeding that will determine the legality of the deal.