The names some cable customers are being called after contacts with the companies that provide them services can be staggeringly profane: scatological and sexual, with allusions to body parts and perverted acts.
They are often mailings of things like bills. Almost all of the names defy mention in a news story, but for some sense of it, here is one of the more temperate ones, received by a female Comcast customer: Super Bitch, which was first reported in the Chicago Tribune earlier this month.
On Wednesday, a Time Warner Cable Inc. customer in Orange County, Calif., received a cancellation letter with her first name changed to a derisive four-letter term for female genitalia.
Esperanza Martinez, 34, said she was shocked at the profanity. She had called Time Warner Cable about an issue with her set-top box and had what she thought was a satisfactory conversation with a representative Feb. 12. Then, bang, the Feb. 16 letter.