Profane Name Changes Greet Some Customers Of Cable Companies

The names some cable customers are being called after contacts with the companies that provide them services can be staggeringly profane: scatological and sexual, with allusions to body parts and perverted acts.

They are often mailings of things like bills. Almost all of the names defy mention in a news story, but for some sense of it, here is one of the more temperate ones, received by a female Comcast customer: Super Bitch, which was first reported in the Chicago Tribune earlier this month.

On Wednesday, a Time Warner Cable Inc. customer in Orange County, Calif., received a cancellation letter with her first name changed to a derisive four-letter term for female genitalia.

Esperanza Martinez, 34, said she was shocked at the profanity. She had called Time Warner Cable about an issue with her set-top box and had what she thought was a satisfactory conversation with a representative Feb. 12. Then, bang, the Feb. 16 letter.

Read more at http://www.philly.com/philly/business/20150222_Profane_name_changes_greet_some_customers_of_cable_companies.html#1WSxt0EkF4FuZ0Oh.99

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One comment on “Profane Name Changes Greet Some Customers Of Cable Companies

  1. The same thing happened to a Comcast customer here in Pittsburgh.A lady gets her bill in the mail with “bitch” as the first name.She called one of the local TV stations to help.Comcast looked into the situation and gave her an apology.They sould have given her and the lady in California free cable for a least 6 months. This type of thing should never happen.
    Whatever happened to customer service?

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