NEW YORK — Dark, dingy, cramped and sad. These are some of the ways travelers describe LaGuardia Airport, a bustling hub often ranked in customer satisfaction surveys as the worst in America.
“It does not represent what people think of when they think of New York and Broadway shows and glamour. It’s not very pretty,” said Layla House, a sales manager for a medical supply company who travels from her home in Bullard, Texas, to New York at least six times a year.
That’s about to change.
Gov. Andrew Cuomo recently announced the state is taking control of an ambitious $3.6 billion construction project that envisions a new central terminal at LaGuardia, with vast open spaces, restaurants, shopping plazas, new parking garages, free Wi-Fi and other amenities now common in other airports. Cuomo wants to develop a plan to upgrade cargo operations at nearby John F. Kennedy International Airport.