T-Mobile Closing Lehigh Valley Call Center

Map of Pennsylvania highlighting Lehigh County

Map of Pennsylvania highlighting Lehigh County (Photo credit: Wikipedia)

Editor’s note:  This news sucks!

More than 600 people will lose their jobs at the end of June — unless they relocate to other states — when wireless communications company T-Mobile closes its Lehigh Valley call center as part of a company-wide cost-cutting maneuver.

The Bellevue, Wash., company announced Thursday it is closing seven of its 24 call centers in the country, including one on Roble Road in Hanover Township, Lehigh County. T-Mobile also is closing call centers in Florida, Texas, Kansas, Colorado and Oregon.

“Concentrating call centers is an important step to achieve competitive cost structures to successfully compete … in the wireless market,” Philipp Humm, CEO and president of T-Mobile, said in a news release. “These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth.”

The fate of T-Mobile’s Valley call center came in question last year when the company’s bigger competitor AT&T proposed buying T-Mobile for $39 billion. AT&T dropped its T-Mobile bid in December, citing objections from federal regulators who were concerned the deal would limit competition in the wireless industry and potentially increase prices for consumers.

Read more: http://www.mcall.com/business/mc-t-mobile-call-center-closing-20120322,0,5402783.story

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