Customer Service For Nonprofits – July 15, 2011

Family Services Project ECO Workshop: Customer Service for Nonprofits

Family Services Project ECO is pleased to offer TCN members a FREE capacity building workshop, Customer Service for Nonprofits, on July 15, 2011 in collaboration with Penn State Cooperative Extension. In a nonprofit organization the recipients of good customer service include program participants, volunteers, donors, and the general public. Participants who attend this workshop will learn why customer service is important to their organization and how to deal more effectively with multiple customer groups, including those from diverse cultures, backgrounds, and economic circumstances. Participants will strengthen verbal and non-verbal communication skills through role play and situation analysis and learn how customer service impacts marketing an organization.

For more information about this free workshop and other capacity-building services for eligible nonprofit organizations in Montgomery County, please contact Alicia Verleysen, Project ECO Community Liaison, at 610-630-2111, Ext. 229 or averleysen@fsmontco.org.