What Companies Are The Worst And The Best For Customer Service?

According to an MSN Money-Zogby International customer service survey, these companies made their 2010 Wall of Shame:

1. AOL

2. Bank of America

3. Comcast

4. Sprint Nextel

5. Capital One

6. Dish Network

7. Time Warner Cable

8. Wells Fargo

9. Citibank

10. HSBC

Interesting that this list consists primarily of banks/credit card companies and cable tv/phone/internet service providers…hmmmm.

2010 Wall of Fame recipients are:

1. Amazon

2. Trader Joe’s

3. Netflix

4. Apple

5. FedEx

6. Publix

7. Southwest Airlines

8. UPS

9. Nordstrom

10. Marriott

Interesting who did and didn’t make the top 10 here.  I was surprised I didn’t see Target or Kohl’s for starters.

To view the complete list of all 150 companies and their scores, click on the link below and scroll about half way down the page to find the list:

http://articles.moneycentral.msn.com/Investing/Extra/see-the-full-list-of-company-rankings-2010.aspx

Lee DeWyze Has His Moment On American Idol Last Night

Last night was all Lee!  The judges all agreed Lee won the first round and Simon went so far as to say he crushed the competition.  After the second round, where contestants sang the judges choice for them, Lee proved he is “in it to win it” as Randy Jackson is so fond of saying.  Lee’s version of “Hallelujah” was awesome.  Simon hand-picked this song for Lee and I believe based on Simon’s reaction, Lee exceeded Simon’s expectations for him.

Crystal did well as always but she didn’t have a WOW moment like Lee did.  Casey James continued to prove he is out of his league and doesn’t belong there.  Vote For The Worst is right.  He is the worst and should have gone home several weeks ago!

Based on the audience and judge’s reactions last night, Lee DeWyze is the front-runner going in the next week’s finale.  If the finale doesn’t include Lee and Crystal then something is beyond wrong.  Simon is clearly on team Lee.

Pennsylvania Primary: Sestak Denies Specter A Chance At Reelection

Who said this election wasn’t important?  Arlene Specter’s career has taken a giant nose-dive after losing his bid to be the Democratic candidate for the US Senate to relative newcomer Joe Sestak.  Specter was soundly defeated 54% to 46%.  Specter was seeking his 6th term in the US Senate.  Sestak (D) will face Pat Toomey (R) in November.  Toomey received the highest number of votes on either side of the aisle.  666,870 vs. Sestak’s 564,169.

This loss sends a message to the White House.  Obama endorsed Specter and was unable to persuade Sestak to bow out.  Look for more sweeping changes in November folks.

The other very important race was for governor.  Rendell’s term is ending and his replacement will be either be Dan Onorato (D), Allegheny County Executive or Tom Corbett (R), PA Attorney General.  Both candidates held large leads over their challengers.  Corbett received the largest overall number of votes of any candidate, including Onorato.  Corbett garnered 584,606 votes and Onorato received 459,530.  Local candidate Joe Hoeffel (D), Montgomery County Commissioner received the least number of votes of the Democratic candidates with 129,379 votes.